Covid – Lockdown – Latest Advice – 13th Jan 2021

BT members should have been briefed on the latest guidance and rules with engaging with fellow workers and the public and how to carry out your work in a safe manner. If you have not been made aware of this new guidance, then your first point of contact should be your line manager.

Openreach specific advice can be found here.

The provision of critical national infrastructure is key to keeping the UK connected and for that reason we are classified as key workers. The Government is clear that as a result, we can continue to go into homes and businesses to undertake essential work, but in a safe manner, following a risk assessment.

  • The Engineers risk assessment is the deciding factor on entering a customers premises which is fully supported by BT management.
  • Maintain a two meter distance.
  • Continue to ask the important screening questions of customers prior to entering premises.
  • Talk to customers by phone about access to their promises and the work you need to do.
  • Continue to use and act upon your own risk assessments.
  • Minimise time in customers premises seeing no customers whilst you do this.
  • Ventilate the area you are working in.
  • Always wear gloves and a mask.
  • Minimise all touch points, wipe and sanitise all surfaces, touch points and equipment, before and afterwards. Touch only NTEs and routers where possible.
  • Be respectful of others in exchanges – we strongly encourage you wear a mask, keep your distance and minimise time in our buildings. In Scotland wearing masks in communal areas is a legal requirement.
  • Majority of desk teams remain working at home for the next few weeks.
  • Check the Covid-19 status of the postcode area you are working in, using the Covid-19 postcode checker
  • For the latest advice visit the coronavirus microsite, via the BT Intranet –

REMEMBER: Your safety is our highest priority. If you feel you cannot do the job safely, STOP and call your manager for advice

BT have stated they do expect that over the next few weeks…
“We are likely to see our own workforce impacted as people take time out. People may need special leave or annual leave for various reasons, for example helping vulnerable household members and, or child care issues and we’ll be protecting our vulnerable people as they have to shield again.” Again members should contact their line managers in the first instance, who will work with you locally.

BT have said that they will support all their engineers during this stressful time.
For futher guidence and help at a personal level, please contact one of our branch officers.


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